Customer Support Channels

  • 1 hour ticket response time

  • A 1–Hour Ticket Response Guarantee

  • We provide a one–hour response warranty for each support ticket or e–mail that you submit to our client support team. We’ll rapidly reply to all the typical questions and forward right away the case to our sysadmins in case any additional assistance is needed. If you take advantage of our Administration Services package, we will perform any of the included server management tasks at a time that has been agreed upon earlier.

  • Top quality support service

  • A Top–Class Client Care Service

  • Should you need any assistance using our Control Panel or with any of the apps that we’ve preinstalled on the dedicated web hosting server for you, don’t hesitate to contact the tech support team at any time through the ticketing system. Moreover, should you require help administering your dedicated web hosting server, you can make use of our Administration Services package, that includes OS updates on a weekly basis, software installation and problem troubleshooting services, server monitoring and rebooting procedures, backup hard disk space, etc.

  • Intuitive help center

  • An Easy–to–Navigate Help Section

  • We have provided our Control Panel with a circumstantial knowledgebase, which includes elaborate explanations of its features and functionalities. Additionally, we have made detailed video tutorials that will further disclose to you how to carry out a given operation or resolve a typically experienced issue. All the how–to articles and the tutorial video clips are readily accessible from each section of the Control Panel through the Videos and Help buttons in the upper right corner.