If you’ve ordered a web hosting package and you’ve got certain questions with regard to a given feature/function, or in case you’ve run into some predicament and you need assistance, you should be able to touch base with the respective client service team. All hosting companies deploy a ticketing system regardless of whether they provide other means of contacting them apart from it or not, due to the fact that the most effective way to fix a problem most often is to submit a ticket. This mode of communication makes the replies sent by both sides simple to follow and permits the customer care staff representatives to escalate the issue in case, for example, a system administrator should become involved. Typically, the ticketing system is not directly connected to the hosting space and is part of the billing account, which goes to say that you need to use at least 2 separate accounts to touch base with the client support staff and to actually administer the hosting space. Non-stop signing in and out of different accounts could sometimes be a nuisance, not to mention the fact that it takes quite a while for the vast majority of hosting companies to respond to ticket requests.

Integrated Ticketing System in Hosting

With a hosting from us, you won’t ever need to sign out of your account. Our ticketing system is integrated into the Hepsia hosting Control Panel, which is used to manage your entire online presence. You can quickly access any trouble ticket while you are browsing through your website files or updating various account settings. The ticketing system is being strictly monitored 24x7x365 by our client support team representatives and the ticket response time is maximum 60 minutes, but it seldom takes more than 20 minutes to get help. In stark contrast to certain hosting companies, we do not charge more for using the ticketing system, so you can get in touch with us as often as you want and request information in regard to any technical or billing issue. Furthermore, you can read a selection of informative articles, which will help you deal with the most commonly encountered challenges on your own.

Integrated Ticketing System in Semi-dedicated Hosting

The Hepsia hosting Control Panel, which is included with all our Linux semi-dedicated hosting, was developed with the idea that you should be able to manage everything associated with your semi-dedicated account from a single place and the support tickets aren’t an exception. Our ticketing system is incorporated into the Hepsia Control Panel, so, if you’ve got a query or run into a challenge, you can contact our help desk support staff instantaneously without having to sign in to some other system. You can browse your files or check a variety of settings in your account whilst opening a new ticket or reading the answer to an old one. If you have heaps of tickets and you’d like to track down a specific one, you can use the smart search box, which is available in the Help section of the Control Panel. We guarantee that you’ll receive an answer in less than sixty minutes regardless of the essence of your query or problem.