Although the hosting service provided by the different companies is approximately identical, every provider has a personalized platform with its own tweaks and different ways to do specific things. This is why, an enormous knowledge base will be very helpful both for persons with zero previous experience and for tech-savvy users who will at some point discover how certain procedures are performed, but will lose time in the meantime. The purpose of such a knowledge base is to help make the hosting service quick and easy to use, sparing users both time and energy. The end result is gladder clients, as they can easily find the information they’re looking for, and much less work for the client care staff members, because typically the majority of the questions and difficulties that customers have got are already described in the knowledge base. Given that the articles are adequately written and cover more things, you will be able to discover more not only about your account, but also about the hosting service as a whole.

Extensive Online Documentation in Hosting

If you’ve purchased your first hosting account through our company or have transferred your website over to us, you will become used to our platform and our in-house built Hepsia Control Panel before you know it thanks to the fact that we have compiled an exhaustive web-based knowledge base where you can find all the information that you’ll ever need – both general info with regards to the hosting service as a whole and more concrete info about the separate features that you can make use of and the issues that you may bump into. The articles are available in two places. The entire article collection is accessible through the Help section of the Control Panel. You can access articles that are dedicated to the different functions in each and every section of the Control Panel too. You can acquaint yourself with how to do more or less everything, from creating an .htaccess file to managing an electronic mailing list, and all the articles include comprehensive guides, so you’ll never get perplexed on account of an ambiguous text. Needless to say, in case you have a more specific problem and you don’t find an adequate solution in our knowledge base, you can touch base with our help desk support staff 24/7.

Extensive Online Documentation in Semi-dedicated Hosting

We have prepared an in-depth knowledge base for all our current and potential customers, so if you order a semi-dedicated server plan from our company, you’ll be able to find any info that you’re looking at any moment. We have a huge number of informative help articles, which will help you understand better what is happening in your semi-dedicated server account – "What’s PHP?" and "What are file permissions?" are just two examples. Our comprehensive guides will help you accomplish anything you wish – extract an archive file, import a database, redirect a domain, etc. Also, we’ve also got troubleshooting guidelines, which will enable you to find out what spurs a particular problem and the viable solutions for it. In case you’re unable to send emails or your domain returns a 500 Internal Server Error message, for instance, you can refer to our knowledge base and repair the issue instantly. The articles can be accessed through each section of the Control Panel, as well as through the all-inclusive Help section.