The customer support that you will get from your hosting provider is really important, no matter if you have pre-sales questions and you're not a customer yet, or you've got some technical problem with an existing account. Prompt and clear info about a question or a problem can save you a lot of time and efforts, not mentioning that this is generally a sign that you are ordering from a real hosting provider not from some reseller. If you get a hosting account through a company that doesn't own its servers and it can't access them immediately, it is quite possible that you will wait for a few days to have a response to your query, therefore your websites may stay offline for quite a while. However, a supplier which offers various options for communication and has a technical support crew available any time can assist you right away and help you minimize or completely avoid any downtime and possible losses.

24/7 Customer Support in Hosting

All of our hosting feature 24/7/365 pre-sales, customer and tech support, so regardless of whether you are inquiring about our web hosting solutions well before you make a purchase or you're a current client and you have a question or some problem, you will be able to contact us at any time, which includes weekends and holidays. We have a number of channels to get in touch with us - several phone lines around the world for your convenience plus live chat support for pre-sales, billing and general questions; e-mail messages as well as support tickets for more complex issues or any matters which need additional time to investigate and take care of. Unlike various other website hosting service providers, our trouble tickets come with a warranted maximum reply time of only one hour, which means that whatever the issue is, it will be resolved on time and you won't waste days so as to have something fixed.

24/7 Customer Support in Semi-dedicated Hosting

Whatever the semi-dedicated server that you pick, you can benefit from our 24/7 support services even on public holidays. All of your websites will be available at all times and so will we. With many different connection options, you can choose the easiest method to get in touch with us and learn more about our solutions if you do not have an account yet, or request support if you are already our customer. You will be able to call us, have a chat with a live representative, send an e-mail message or open a support ticket from the Help section of the Hepsia web hosting Control Panel. The last two options come with a one-hour reply time warranty, even though it rarely takes over 20 min to receive assistance whatever the complexity of the problem. With our customer and tech support services, we'll be there for you when you need us, not a couple of days later.

24/7 Customer Support in VPS

Every virtual private server package that we provide features 24/7 customer and tech support, which means that if you encounter any trouble with the pre-installed software on your machine or you have any pre-sales or basic questions, you are able to get in touch with us at any moment, even holidays and weekends. For your benefit, we offer different ways of communication - phone support with several local numbers internationally, live chat, email messages plus a ticketing system, which is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated tech matters because it is easier to keep track of what's going on. The maximum warranted reply time for all e-mail messages and tickets is 1 hour, yet it rarely takes that long to receive help. When you acquire the Managed Services upgrade that we provide, our admins will also support you with any third-party software issues.

24/7 Customer Support in Dedicated Hosting

When you buy a dedicated server from our company, you are able to get in touch with us at any time using different channels and the max time that you will need to wait for a reply is up to 1 hour, so you can forget all about waiting an entire day. Our customer and technical support service is online 24/7 no matter if it is a holiday or a weekend and we will support you with anything relevant to the applications which are pre-installed on your server. To contact us about a tech matter, you'll be able to open a trouble ticket via the Help section of your billing Control Panel or you could send us an e-mail message. In case you have any kind of general questions or you would like to find out about our hosting services before you order, you can take advantage of our live chat or you can call one of the local telephone numbers that we have in different countries worldwide. If you need help with third-party software that you are unable to deploy or manage effectively, you can add the Managed Services upgrade to your plan and our system administrators will assist you.